Drop-shipping enables you to list a larger range of products on your website and therefore generate more income without the risk of having to invest in stock, extra storage and staffing costs. […]
FAQ Category: Drop-shipping
How does drop-shipping work?
Drop-shipping is when you list an item on your website and the supplier ships the item to your customer on your behalf. The way this works on Giftsite is as follows: You choose products from our pre-loaded ranges (available within the Import Products section on your Giftsite Dashboard). Select the drop-ship option when prompted if […]
How much does it cost?
The cost will vary by product and supplier, but you as the retailer will be charged a cost price for the goods plus a fulfilment charge that covers the costs of postage and packaging. For detailed information about specific supplier pricing, follow the links below: History & Heraldry Drop-ship pricing Heart & Home Drop-ship pricing […]
How do I pay drop-ship fees?
We will deduct the cost of goods sold and fulfilment charges (along with the Giftsite commission and transaction fees) from your accumulated income before we transfer your funds each month. The retailer statement that can be accessed from your Giftsite Dashboard itemises the deductions and expected income. More information about Giftsite commission and transaction fees […]
How long will it take for the customer to receive their order?
We expect your customer to receive their goods in 3 – 5 working days from the date of the order. Sometimes deliveries can however take longer during times of high volume (such as Christmas), in more remote places or due to local delivery issues. […]
How much will it cost my customer?
It is up to you what you charge your customer for any items sold on your website and for shipping. We encourage you to do your own calculations on any of the drop-ship products that you choose to list to ensure that you price them correctly to achieve your desired profit margin. […]
What happens if my customer has a problem with their order?
In the event of a damaged item, non-delivery or wrong item received, just get in touch with Giftsite customer services and we will resolve the issue in accordance with our drop-ship Terms and Conditions that can be viewed here. […]
Who is responsible for customer service?
You as the retailer are responsible for handling all communications with your customers, our customer service team are there to respond to any enquiries from you including order issues on behalf of your customer. […]
What happens if there is a dispute about the delivery of an order?
In the event that the customer claims that they have not received an order, we can obtain a proof of delivery from our carrier. If the claim proves to be correct we can resend, exchange or credit their order. Our full drop-ship Terms and Conditions can be viewed here. […]
